At Onnasoft, we value your trust. That's why we treat your data with the utmost care, complying with international standards and acting with complete transparency. This Privacy Policy comprehensively describes how we collect, use, share, and protect the information you provide us through our website, applications, and the services we offer. We encourage you to read it carefully.
1. Introduction and Scope
This policy applies to all personal information that Onnasoft collects and processes in connection with your use of our services. It covers information collected through:
- Our website.
- Software applications we provide.
- Direct interactions with our sales team, technical support, or any other department.
- Participation in events or webinars organized by Onnasoft.
This policy does not apply to the privacy practices of third parties, such as external service providers that are not under our direct control, although we strive to establish agreements that ensure the protection of your data even in those circumstances. When you access third-party services through our services, we recommend reviewing their own privacy policies.
2. What Information Do We Collect?
We collect various types of information, depending on how you interact with Onnasoft. This information is mainly categorized as follows:
- Personal Identifying Information: This is the information that directly identifies you or can be used to identify you. It includes:
- Full Name: Used for personalized communications and to identify your account.
- Email Address: Essential for communication, account verification, sending service updates, and marketing (with your consent, where required).
- Phone Number: Used primarily for contact purposes, technical support, and occasionally for marketing communications (with your consent).
- Job Title and Company: Collected to better understand our customers and tailor our services to their professional needs.
- Postal Address: May be requested for billing or sending promotional materials (with your consent).
- Technical Information: We automatically collect technical information about your device and use of our services. This helps us improve functionality, security, and performance. It includes:
- IP Address: Used for general geolocation (city or region level) and for security purposes.
- Browser Type and Version: Allows us to optimize our website and applications for different browsers.
- Operating System: Similar to browser information, it helps us optimize compatibility.
- Usage Data: Information about how you use our services, such as the pages you visit, the features you use, the duration of your visit, and the links you click. This is collected through analytics tools (see section 6).
- Device Information: Device type (computer, mobile, tablet), unique device identifiers, and configurations.
- Account Information: If you create an account with Onnasoft, we collect additional information, such as:
- Username and Password: To access and protect your account.
- Communication Preferences: To ensure we send you the information you want to receive, in the way you prefer.
- Billing Information: If you make a purchase, we collect billing information, such as name, address, and credit card details (processed securely by our payment providers).
- Information You Voluntarily Share with Us: We may collect information that you voluntarily provide to us through contact forms, surveys, emails, social media, or any other form of communication.
3. How Do We Use Your Data?
We use your information for a variety of legitimate purposes, including:
- Providing and Improving Our Services:
- To provide you with the services you request.
- To personalize your experience and tailor our services to your specific needs.
- To continuously improve our services based on usage data analysis.
- To troubleshoot technical issues and provide customer support.
- Communication:
- To respond to your inquiries and requests.
- To send you important updates about our services, including changes to the privacy policy.
- To send you marketing and promotional communications, only if you have given your explicit consent (see section 5).
- Legal Compliance and Security:
- To comply with our legal and regulatory obligations.
- To protect our rights and the security of our services.
- To prevent and detect fraud.
- Research and Development: To conduct internal research and analysis to improve our products and services. Data used for this purpose is anonymized and aggregated to protect your privacy.
4. With Whom Do We Share Your Data?
At Onnasoft, we are committed to protecting your privacy and do not sell or rent your personal information to third parties. However, in certain circumstances, we may share your information with:
- Service Providers: We share information with third-party service providers who help us operate our services, such as:
- Hosting Providers: To store and maintain our websites and applications.
- Payment Service Providers: To process your payments securely. These providers are subject to strict security standards.
- Software and Analytics Providers: To analyze usage data and improve our services (see section 6).
- Email Service Providers: For sending emails.
- These providers are subject to confidentiality agreements that oblige them to protect your information and use it only for the specified purposes.
- Legal Authorities: We may disclose your information to legal authorities if we are legally required to do so, for example, in response to a court order or subpoena.
- Mergers and Acquisitions: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any significant changes in the ownership or control of your personal information.
5. Your Rights
You have a number of rights with respect to your personal information, including:
- Right of Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
- Right to Erasure (Right to be Forgotten): You have the right to request that we delete your personal information in certain circumstances, for example, if it is no longer necessary for the purpose for which it was collected.
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit it to another data controller.
- Right to Object: You have the right to object to the processing of your personal information in certain circumstances, for example, if we are using your information for direct marketing purposes.
- Right to Withdraw Consent: If we have collected your information based on your consent, you have the right to withdraw that consent at any time.
- Right to Lodge a Complaint: You have the right to lodge a complaint with a data protection authority if you believe we have processed your personal information incorrectly.
To exercise any of these rights, please write to us at [email protected]. We will respond to your request within a reasonable timeframe.
6. Cookies and Similar Technologies
We use cookies and other similar technologies (such as tracking pixels and web beacons) to collect information about your use of our website and applications. This information helps us to:
- Improve your user experience: For example, by remembering your language and location preferences.
- Analyze website traffic: To understand how users interact with our website and make improvements. We use Google Analytics for this purpose. Google Analytics collects anonymous information about your device, browser, and usage patterns.
- Personalize content and advertising: To show you content and ads that are more relevant to your interests.
You can configure your browser to reject cookies, but please note that this may affect the functionality of our website and applications. For more information about cookies and how to manage them, please consult the full cookie policy on our website.
7. Information Security
We implement technical and organizational security measures to protect your information against unauthorized access, loss, alteration, or disclosure. These measures include:
- Encryption: We use encryption to protect sensitive information, such as your credit card details, during transmission and storage.
- Firewalls: We use firewalls to protect our servers against unauthorized access.
- Access Controls: Only authorized employees have access to your personal information.
- Security Audits: We conduct regular security audits to identify and address vulnerabilities.
- Employee Training: We train our employees on best practices for security and privacy.
Despite our efforts, no security measure is perfect. Therefore, we cannot guarantee the absolute security of your information.
8. International Data Transfers
Your personal information may be transferred and processed in countries outside of your country of residence, including those that do not offer the same level of data protection as your country. In such cases, we will take measures to ensure that your information is protected in accordance with this privacy policy. These measures may include entering into contractual agreements with our service providers and implementing additional security measures.
9. Changes to This Policy
We may update this privacy policy periodically to reflect changes in our privacy practices or in applicable law. We will publish the latest version of this policy on our website with the update date indicated at the end of the document. We recommend that you review this policy periodically.
10. Contact
If you have any questions or concerns about this privacy policy, or about how we treat your personal information, please contact us at [email protected].
Last updated: June 2025
